Job Description
Who We Are
Tech Guru - IT for Accounting Firms specializes in creating high-performance, secure IT environments tailored exclusively for accounting firms. Guided by our core values—caring, accountability, responsiveness, and empathy—we deliver exceptional IT solutions that delight our clients.
The Role
Key Responsibilities
- Leadership & Strategy:
- Inspire and lead a 24/7 remote service desk team with clarity, direction, and purpose.
- Establish and maintain a strategic vision for service desk operations that aligns with organizational goals.
- Promote a culture of accountability, continuous learning, and team engagement.
- Act as an escalation point for high-priority issues, ensuring timely and effective resolution.
- Operational Excellence:
- Implement ITIL best practices and ensure SOC2 compliance.
- Develop and document policies, processes, and procedures to enhance operational efficiency and consistency.
- Manage ticket workflows to ensure SLAs...
Tech Guru - IT for Accounting Firms specializes in creating high-performance, secure IT environments tailored exclusively for accounting firms. Guided by our core values—caring, accountability, responsiveness, and empathy—we deliver exceptional IT solutions that delight our clients.
The Role
Key Responsibilities
- Leadership & Strategy:
- Inspire and lead a 24/7 remote service desk team with clarity, direction, and purpose.
- Establish and maintain a strategic vision for service desk operations that aligns with organizational goals.
- Promote a culture of accountability, continuous learning, and team engagement.
- Act as an escalation point for high-priority issues, ensuring timely and effective resolution.
- Operational Excellence:
- Implement ITIL best practices and ensure SOC2 compliance.
- Develop and document policies, processes, and procedures to enhance operational efficiency and consistency.
- Manage ticket workflows to ensure SLAs...
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