IT Service Desk

Overview

Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with other IT teams to improve service delivery and user experience.

Responsibilities and Duties

• Manage multiple incidents and prioritize tasks effectively.
• Provide first-line IT support and resolve issues promptly.
• Maintain documentation for service desk activities and reporting.
• Coordinate with other IT teams to improve service delivery and user experience.
• Assist in user training on software and hardware configurations.

Qualifications

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a...