Job Description

IT Service Desk Officer  Key Responsibilities: Network Support: • Configure and troubleshoot network connectivity issues.


System Support: • Provide support for Microsoft 365, Windows 10/11, Apple computers, mobile devices,  and printers.

  • • Install, configure, and maintain operating systems and applications.
  • • Troubleshoot hardware and software issues.
  • • Setup New Users and Exit Users Application Support: • Troubleshoot application faults and provide technical assistance to users.
  • • Liaise with application vendors to resolve complex issues.
  • • Assist in the implementation and deployment of new applications.


    Telephony Support: • Support VOIP telephony systems, such as 3CX and Microsoft Teams.

  • • Configure user accounts, manage call routing, and troubleshoot voice and video  conferencing issues.


    Remote Support: • Utilize MSP remote...

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