IT Service Desk Specialist

Overview

The IT ServiceDesk Specialist, Site IT Services, acts as a technical expert responsible for resolving complex issues, owning key workplace technologies, and supporting infrastructure activities at the site. The role ensures operational excellence, mentors engineers, and contributes to global DWT&O initiatives. This role is part of Digital Workplace Technology & Operations (DWT&O), delivering IT Services in partnership with the Global Operations Center (GOC). Together, Site IT and GOC form the Unified Global Service Desk model within DWTech&Ops.

Key Responsibilities

• Advanced End-User Support
• Provide onsite and remote support for daily incidents and IT service requests.
• Resolve high-complexity incidents across hardware, operating systems and collaboration platforms.
• Support onboarding, device setup, application configuration, identity troubleshooting, MFA, and access-related issues.
• Support advanced troubles...