Job Description

Overview

Service Desk Support Analyst (L1+) – Telecom & Workspace (BNPParibas).

Will you bridge first-line support and senior engineers to keep services running? Can you transform undocumented issues into actionable knowledge articles? Are you eager to champion BNPParibas values in a collaborative IT hub?

Who We Are

We are the Telecom & Workspace domain of CIB ITO, delivering end-user IT services across EMEA. Our 400-plus experts ensure a secure, stable, and efficient production environment, covering infrastructure, telecom, workspace, security, and application domains.

Mission

As a Service Desk Support Analyst (L1+), you will resolve moderately complex incidents, restore services within SLA, and enrich our knowledge base to prevent future issues, ensuring continuity and improving support efficiency for BNPParibas employees.

What You’ll Do
  • Manage incidents escalated from first-line support and achieve timely resol...

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