IT Service Desk Technician

Job Description:

Trigyn's direct client has a contract to hire opportunity (Temp to Perm full time) for an IT Service Desk Technician in Baltimore, MD (HYBRID). The particulars of the position are as follows.

Description:

The client is seeking an IT Service Desk Technician to serve as the first point of contact for customers seeking technical assistance via remote support technologies. The Help Desk Tech will perform troubleshooting with customers and determine the best solution for technical issues and queries.

Service Desk Analyst responsibilities may include but are not limited to:

• Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person.

• Determine the best solution based on the issue and details provided by customers

• Determine when to escalate issues to level 2/3

• Configure “agency specific” software

• Isolate and diagn...