IT Service Desk Technician

About the job IT Service Desk Technician

Network Overdrive Australia is hiring in Dubai

We are looking for an IT Service Desk Technicianable to work evenings and be part of a global team of IT professionals.

You will be required to provide technical solutions to Corporate clients about Desktop, Networking (LAN, WAN, VPN, Wifi and Internet), and Cyber Security.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly.

You should also have excellent English and Customer Service skills and with an interest to speak to our clients on the phone about minor IT frustrations and major outages.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently for our clients anywhere in the world.

Responsibilities

• Ensure North American customers are receiving timely response to their needs during USA business hours via phone, email,...