Job Description

Your tasks

  • Provide 1st level incident logging and resolution or re-assignment to the 2nd level
  • Provide Service Request Fulfilment for IT services
  • Provide support for various technical areas like, computers, computer peripherals, mobile phones, printers, applications, conference systems, user account and access management, etc
  • Adhere to and promote all applicable official Dennemeyer policies, procedures, and standards
  • Ensure the adherence to existing policies (ITSM, ITIL, Security)
  • Leverage the Dennemeyer official knowledge base in response to incidents and requests to ensure consistency and adherence to established practices.
  • Take the ownership and responsibility for assigned incidents, requests, or tasks and follow them up until solved and keep the user up to date
  • Document in writing in ITSM tool all issues, troubleshooting, and resolutions for calls, incidents, requests, tasks assignments
  • Activel...

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