Job Description

Gravity IT Resources is seeking a skilled Level 1 Service Desk Technician that provides quality and rapid 24×7 technical support to our client’s workforce, affiliates, and patients. In this role, you will be responsible for assisting end-users with basic IT issues, troubleshooting hardware and software problems, and escalating complex issues to higher-level technicians as needed. Your passion for Information Technology, exceptional communication, and problem-solving skills will be essential in ensuring timely and efficient resolution of our customer’s technical issues.

Education

  • Required: High School diploma or equivalent
  • Preferred: Associates degree in IT related field

    • Licensure/Certification

  • Required: CompTIA A+ or equivalent, within 1 year of hire.
  • Preferred: HDI-CSR or equivalent

    • Experience

  • Required: One (2+) years of experience in Customer Service or completion of Service Desk Technician rotation

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    Job Details

    Location
    Palm Springs, California, United States
    Job Type
    Direct Hire
    Category
    Computer Occupations
    Posted Date
    February 11, 2026
    Deadline
    March 23, 2026