Job Description
Description
We are seeking an enthusiastic IT Service Desk Technician to join our team and provide Tier 1/Tier 2 support for a pnw based healthcare firm. This role focuses on onboarding/offboarding processes, asset tracking, and supporting a hybrid Active Directory environment. The ideal candidate will demonstrate strong customer service skills, a willingness to learn, and a proactive attitude. You will work closely with our existing technician to ensure smooth operations and redundancy within the team.
• Manage onboarding and offboarding processes, including asset tracking and shipping for remote users (approx. 80% of workforce).
• Handle Active Directory tasks: creating, updating, and deleting user accounts in a hybrid AD environment.
• Provide support for Microsoft 365 suite and troubleshoot common issues.
• Maintain and support printers (training provided for Zebra printers).
• Assist with basic system administration tasks such as Windows updates, RDP troubleshoot...
We are seeking an enthusiastic IT Service Desk Technician to join our team and provide Tier 1/Tier 2 support for a pnw based healthcare firm. This role focuses on onboarding/offboarding processes, asset tracking, and supporting a hybrid Active Directory environment. The ideal candidate will demonstrate strong customer service skills, a willingness to learn, and a proactive attitude. You will work closely with our existing technician to ensure smooth operations and redundancy within the team.
• Manage onboarding and offboarding processes, including asset tracking and shipping for remote users (approx. 80% of workforce).
• Handle Active Directory tasks: creating, updating, and deleting user accounts in a hybrid AD environment.
• Provide support for Microsoft 365 suite and troubleshoot common issues.
• Maintain and support printers (training provided for Zebra printers).
• Assist with basic system administration tasks such as Windows updates, RDP troubleshoot...
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