It Service Desk Technician

Description

We are seeking an enthusiastic IT Service Desk Technician to join our team and provide Tier 1/Tier 2 support for a pnw based healthcare firm. This role focuses on onboarding/offboarding processes, asset tracking, and supporting a hybrid Active Directory environment. The ideal candidate will demonstrate strong customer service skills, a willingness to learn, and a proactive attitude. You will work closely with our existing technician to ensure smooth operations and redundancy within the team.

•Manage onboarding and offboarding processes, including asset tracking and shipping for remote users (approx. 80% of workforce).

• Handle Active Directory tasks: creating, updating, and deleting user accounts in a hybrid AD environment.

• Provide support for Microsoft 365 suite and troubleshoot common issues.

• Maintain and support printers (training provided for Zebra printers).

• Assist with basic system administration tasks such as Window...