IT Service Engineer

To strengthen our US Operations and Support team, we are looking for an

IT Service Engineer

ROLE

The role of the IT Service Engineer is the support of hardware devices, applications and systems used within company´s solutions. This role provides implementation support and guidance for field support technicians, implements and manages including monitoring of solution connectivity, function and performance. This involves solving technical problems and providing technical consultation to other teams in the company for troubleshooting existing systems. This role requires knowledge of incident, problem, change and release management lifecycle using best practices and company standards.

• Maintain hardware and software solutions in high-availability and production environments.

• Diagnose and resolve system, performance and data issues.

• Coordinate service activities with other teams and technical resources.

• Id...