Job Description
AAA Club Alliance is currently seeking a IT Service Engineer at our Worthington, OH location.
*This role will require you to work onsite Monday through Friday*
The primary duties of the IT Service Engineer are:
+ Provide front line support to the business community. Responsible for deployment, support and removal of, equipment including phone, desktop, printers, tablets etc. Work with the Technical Asset Manager to properly capture and inventory assets in the field. Document activities in work notes within a Service Now Incident, supplying relevant technical and non-technical information.
+ After-hours (24x7) on-call Service Desk rotation is required.
+ Support connectivity issues (VPN, DUO 2 Factor, Citrix, Access to remote applications). Perform device setup and deployment (desktops, printer, mobile, A/V technologies etc.)
+ Analyze, troubleshoot, and repair products/equipment, Identify, analyze, and repair product failures, orders and re...
*This role will require you to work onsite Monday through Friday*
The primary duties of the IT Service Engineer are:
+ Provide front line support to the business community. Responsible for deployment, support and removal of, equipment including phone, desktop, printers, tablets etc. Work with the Technical Asset Manager to properly capture and inventory assets in the field. Document activities in work notes within a Service Now Incident, supplying relevant technical and non-technical information.
+ After-hours (24x7) on-call Service Desk rotation is required.
+ Support connectivity issues (VPN, DUO 2 Factor, Citrix, Access to remote applications). Perform device setup and deployment (desktops, printer, mobile, A/V technologies etc.)
+ Analyze, troubleshoot, and repair products/equipment, Identify, analyze, and repair product failures, orders and re...
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