Job Description

Job Description

Role Overview

Own the end‑to‑end Service Transition of new or changed IT services into steady‑state operations, ensuring readiness against Service Acceptance Criteria (SACs), controlled Go/No‑Go decisions, robust early life support, and full alignment to our Group IT Service Transition Standard and SOP. The role bridges Projects, Architecture, Change, Problem, Service Desk, Support teams, and reporting to reduce risk and accelerate value.

Key Responsibilities

1) Plan & Govern Service Transitions

  • Lead transitions through the lifecycle (Plan → Support → Release & Handover → Closure), chairing/serving the Service Transition Board; maintain all artefacts in the central repository/SharePoint list.
  • Define and maintain Service Transition Plans, milestones (UAT, Go‑Live, Hypercare), risk register, and communications; drive Lessons Learned and continuous improvement after closure.

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    Job Details

    Location
    India, India, India
    Job Type
    Full-time
    Category
    Other-General
    Posted Date
    February 05, 2026
    Deadline
    March 17, 2026