Job Description
Reading (Hybrid 50/50)
Until 18/09/2026
£580 (PAYE via Umbrella only)
Additional vetting required - onboarding may take longer.
About the Role
We're looking for a sharp, data‑driven IT Service Management Analyst to own service reporting, drive performance insights, and support continuous improvement across ITSM functions. You'll provide clear, actionable intelligence that helps teams improve incident management, change success, request fulfilment, and overall service health.
What You'll Do
Build and maintain SLA/KPI dashboards and performance reports
Analyse trends across Incident, Problem, Change, Request, Asset & CMDB
Provide insight for service reviews, governance forums & audits
Improve data quality, processes and service efficiency
Work with Service Owners and technical teams to embed continuous improvement
Translate complex data into clear, meaningful insights for all audiencesKey Skills (Must‑Haves)
Strong analytica...
Until 18/09/2026
£580 (PAYE via Umbrella only)
Additional vetting required - onboarding may take longer.
About the Role
We're looking for a sharp, data‑driven IT Service Management Analyst to own service reporting, drive performance insights, and support continuous improvement across ITSM functions. You'll provide clear, actionable intelligence that helps teams improve incident management, change success, request fulfilment, and overall service health.
What You'll Do
Build and maintain SLA/KPI dashboards and performance reports
Analyse trends across Incident, Problem, Change, Request, Asset & CMDB
Provide insight for service reviews, governance forums & audits
Improve data quality, processes and service efficiency
Work with Service Owners and technical teams to embed continuous improvement
Translate complex data into clear, meaningful insights for all audiencesKey Skills (Must‑Haves)
Strong analytica...
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