IT Service Management Consultant

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Job Title: IT Service Management (ITSM) Consultant

Job Summary:

We are seeking an IT Service Management (ITSM) Consultant with 4–6 years of experience in IT service management, IT operations, and service transformation initiatives. The role focuses on advisory, process design, and transformation support, helping clients assess, design, and improve ITSM capabilities aligned to ITIL v4, Agile, DevOps, and Cloud operating models.

The ideal candidate is a client-facing consultant with strong analytical and communication skills, capable of translating business and operational needs into eff...