It Service Management German Speaker

About the RoleWe seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal stakeholders, and project teams to drive service quality, innovation, and satisfaction.

Key ResponsibilitiesDesign and optimise end-to-end IT service and support processes, including stakeholder alignment and documentation.Coordinate and manage multiple service providers and ensure adherence to SLAs and quality standards.Monitor and report on service performance;

prepare regular reportsand presentations for internal and external stakeholders.Drive continuous improvement by identifying process inefficiencies and implementing corrective actions.Support the team lead with contract management and vendor negotiations.A...