Job Description
About the Role
Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.
We seek a highly motivated
IT Service Management
to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal stakeholders, and project teams to drive service quality, innovation, and satisfaction.
Key Responsibilities
Design and optimise
end-to-end IT service and support processes, including stakeholder alignment and documentation.
Coordinate and manage
multiple service providers and ensure adherence to SLAs and quality standards.
Monitor and report
on service performance; prepare regular reports and presentations for internal and external stakeholders.
Drive continuous improvemen...
Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.
We seek a highly motivated
IT Service Management
to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal stakeholders, and project teams to drive service quality, innovation, and satisfaction.
Key Responsibilities
Design and optimise
end-to-end IT service and support processes, including stakeholder alignment and documentation.
Coordinate and manage
multiple service providers and ensure adherence to SLAs and quality standards.
Monitor and report
on service performance; prepare regular reports and presentations for internal and external stakeholders.
Drive continuous improvemen...
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