It service management german speaker

About the Role
¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.
We seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal stakeholders, and project teams to drive service quality, innovation, and satisfaction.
Key Responsibilities

Design and optimise end-to-end IT service and support processes, including stakeholder alignment and documentation.
Coordinate and manage multiple service providers and ensure adherence to SLAs and quality standards.
Monitor and report on service performance; prepare regular reports and presentations for internal and external stakeholders.
Drive continuous improvement by identifying proc...