Job Description
Job Description
IT Service Management (ITSM) Analyst Service Desk Plus Enterprise
Department: Information Technology
Reports To: IT Operations Manager or Director of IT Infrastructure and Operations
Position Summary
The ITSM Analyst is responsible for the configuration, maintenance, analysis, and continuous improvement of processes and workflows within Service Desk Plus Enterprise. This role ensures that IT service management processes are efficient, standardized, and aligned with ITIL best practices and organizational standards.
Key Responsibilities
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