Job Description

Responsibilities:

  • Define and articulate the product vision, strategy, and roadmap for ServiceNow ITSM modules (, Incident, Problem, Change, Request, Service Catalog, CMDB, Knowledge Management).

  • Lead IT Service Management operational team, providing operational processes for IT Support organisation to adhere to, including Incident & Major Incident Management, Problem, Change, Request, Knowledge Management and Service Catalog.

  • Gather, analyze, and prioritize business requirements from various stakeholders, translating them into clear and actionable user stories and acceptance criteria.

  • Own and manage the ServiceNow ITSM product backlog, ensuring it is groomed, prioritized, and aligned with strategic goals and release cycles.

  • Collaborate closely with development teams, architects, and quality assurance to ensure successful delivery of features and enhancements.

  • Act as the subject matter ...

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