Job Description
Minimum qualifications:
- Information Technology Infrastructure Library Managing Professional (MP) or Information Technology Infrastructure Library Strategy Leader (SL) certifications.
- 10 years of leadership experience across multiple previous jobs, or an extended executive tenure within decentralized organizations.
- Experience to drive enterprise level transformation across ITSM.
- Experience in implementing AI Operations and Generative AI capabilities, such as Now Assist and AI Agent Studio, to automate operational tasks.
- Experience with IT Service Management (ITSM) applied strategically to a modern business context.
- Experience with service management principles that are not just theoretical.
- Familiarity with enterprise platform capabilities, advocating for 'Out of the Box' alignment and predictive intelligence for safe change enablement....
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