IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Amazon Web Services (AWS)
Good to have skills : Kubernetes
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Overview:
The AWS Operations Lead Analyst is responsible for overseeing end-to-end operational stability, availability, and performance of AWS-hosted applications. This role combines deep technical expertise with leadership and process management skills to ensure reliable operations, efficient incident management, and continuous service improvement across environments.
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Key Responsibilities:
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