IT Service Manager

Job Type
Permanent

Build a brilliant future with Hiscox
Job Summary
A Hiscox IT Service Manager (ITSM) is responsible for the management and delivery of the organization's IT services, and contributing to continual service improvement (CSI) planning and facilitation. They will ensure that IT services are aligned with business goals and that customers receive high-quality service. The end user experience in Hiscox is a key measurement of the ITS business unit's success, and our new Target Operating Model focuses on delivering excellence in this area.

Key Responsibilities & Essential Skills

• Incident Management: Creating a strong and trusted incident management presence within the business is paramount. Managing technical incidents in line with the current Hiscox incident management process, and where necessary offering improvement measures. Owning the Post Incident Review meetings, process, and outputs to enable root cause identification and eradicat...