IT Service Operations Analyst

Overview

We are seeking an IT Service Operations Analyst to join our Global Service Operations Centre (SOC). This role goes beyond traditional IT support. While operational monitoring and incident management remain core responsibilities, the SOC also plays a key role in handling product quality and data accuracy enquiries raised by customers. You will operate as a technically capable first line within the SOC, responsible for:

• Monitoring and protecting live services
• Managing incidents and service interruptions
• Coordinating investigations and resolutions across teams
• Supporting structured Product Quality Enquiries (PQEs) where customer concerns relate to product behaviour, data quality, or perceived accuracy

This role suits someone who enjoys balancing real-time operational response with analytical investigation and continuous improvement.

Technology & Operating Environment

• Hybrid private...