Job Description
The role
As an IT Service Operations Analyst, you will be working as the primary contact for ASIC staff who require support for technology related issues and. This is an excellent opportunity to grow your career with ASIC.
Your responsibilities will include:
Provide telephone and email support to ASIC staff.Effectively communicate with empathy during periods of stress and high pressure.Provide ASIC staff with timely, effective assistance on a broad range of technology.Aim to solve customer's problems by using known troubleshooting approaches to identify a resolution as quickly as possible.Monitor and manage incoming work to drive positive customer outcomes within agreed service standards.Document customer issues and the resolution in our customer management system.Create and regularly review existing procedural documents for accuracy and relevance to solving...
Apply for this Position
Ready to join ASIC? Click the button below to submit your application.
Submit Application