IT Service Operations Engineer

Experience Background:

• Experience IT service management , with a preference for those who have managed BPO/outsourced teams.
• Proficient in data analysis, capable of managing services through data metrics.
• Familiar with ITIL methodology (preferred with ITIL v3/v4 certification), with experience converting complex on-site service scenarios into standard SOP documents.
• Experience serving executives (VIPs), capable of handling highly sensitive user complaints.
• Job Description (External Posting):
• Bachelor's degree or above, preferably in Computer Science, Information Technology, or related fields.
• Experience in IT service management, with experience in Chinese enterprises preferred
• Fluency in English is a must. Proficiency in either Mandarin or Portuguese is required for effective communication.
• Familiar with the processes ...