Job Description

Experience Background:

  • Experience IT service management, with a preference for those who have managed BPO/outsourced teams.
  • Proficient in data analysis, capable of managing services through data metrics.
  • Familiar with ITIL methodology (preferred with ITIL v3/v4 certification), with experience converting complex on-site service scenarios into standard SOP documents.
  • Experience serving executives (VIPs), capable of handling highly

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