IT Service Operations Manager

The IT Service Operations Manager Role is pivotal in the continuous improvement of our Service Management function. The role will be responsible for the oversight of robust Change, Problem, SLA's, Service Transition and Service Improvement Plans across the Service Delivery team. Developing Service Improvement Plans in conjunction with Regional Service Delivery Managers globally, to ensure a cohesive structured approach is being taken across the wider team. The role is also accountable for management reporting across the team, SLA's / OLA's and measuring performance against these, which in turn will drive the Service Improvement activities for the whole team. Working for the Head of Service Delivery, the role will suit someone with a proven track record of IT Service Delivery Management. The successful candidate will hold customer satisfaction in high regard and will understand what it takes to run a 24x7 IT Service Operation. This is a senior role, with the ability to directly influenc...