IT Service Performance Analyst

• Local de trabalho:

Jaguariúna, SP (Presencial)

• Principais atividades:

We are hiring immediately for an IT Service Performance Analyst with a specialist interest in Change and Problem Management, a role that is critical in making sure our customers get the electricity, heating and cooling they need.

What you'll do:

Lead the ITIL processes for the successful delivery of IT services across our global business

Be a subject matter expert in Change and Problem Management

Accountable for end-end governance of all Changes and Problems

Oversee the design, development, implementation, and maintenance of Change and Problem policies and procedures

Work with the wider IT teams to adopt best practice Change and Problem Management, while supporting training and development

Support the Major Incident, Change, Problem, Asset and Configuration Management functions in day-day operations, including, but not li...