Job Description

United Kingdom - Newcastle
Posted: 08/10/2025

Salary: £46K per Year
ID: 36714_BH

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OR IT Service Quality Lead

Location: Newcastle (Hybrid - 3 days office-based)

Contract: Fixed-term until December 2026

Salary: Up to £46,000 per annum 

We're partnering with a major manufacturing and distribution business seeking an IT Service Quality Lead to drive excellence across its technology operations. This role is ideal for someone passionate about improving service delivery, ensuring compliance with ITIL standards, and fostering a culture of continuous improvement.

You'll be responsible for ensuring IT services meet performance and quality expectations, enhancing operational efficiency, and championing best practices across cross-functional teams.

Key Responsibilities

Service Quality & Governance

  • Develop and im...

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