Job Description

Position Summary

The purpose of this position is to install, maintain, and support end-user hardware and software on computers and computer-related equipment. The associate will use multiple communication channels and tools to provide best-in-class service to all JJK India associates and contractors, both on-premise and remote.

IT Service Specialist II will focus on tasks/issues of intermediate to high complexity, such as escalated issues from Tier I, automation of processes/recurring tasks, error log analysis, security audits/controls, equipment purchasing/inventory/disposal, and more. Incidences that are not resolvable are escalated to Tier III support. At this level, associates spend a portion of time on project work and are able to administer at least 50% of the supported systems. 

Job Responsibilities

  • Provides front-line support to associates and contractors for all computer and software issues reported via phone, e-mail, Teams,...

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