IT Site Support Analyst

Overview

The key responsibility of the Site Support Analyst is to provide assistance for all users who have encountered problems with their desktop related items such as hardware, software, applications, printing, iphones and telephones. To deliver user requests, these include the configuration, build and installation of hardware, installation of software and applications etc.

This is an office based role and the expectation is to be onsite 5 days a week.

Key Responsibilities

• Support of PCs, laptops, telephones, soft phones, mobile and desk handsets, printing and printing devices, smart devices, digital scanners.
• Support of applications and software both external and internal; external applications include all Microsoft products.
• Configure, build and install hardware; responsible for patching of all desktop devices and up-to-date antivirus. Set up and maintain training and meeting rooms with required hardware. Set up and mana...