Job Description

About The Role

We’re looking for a seasoned all-rounder to join our brilliant team of three engineers. Together, we’re on a mission to deliver top-notch 2nd line support to AO’s ever-growing family of 2,000+ users.

Your main base will be our Logistics HQ in Crewe, where you’ll keep the wheels turning day to day. That means hands-on technical support across a mix of devices and operating systems (mostly Windows, but we like to keep things interesting).

But this isn’t just about firefighting. You’ll have the freedom to spot opportunities, make improvements, and really put your stamp on things. Plus, you’ll get stuck into projects with the team that drive better customer service and boost efficiency across the board.

Here's What You Can Expect To Be Doing

  • Keep things moving: Prioritise calls and handle escalations when they pop up.
  • Think like a problem-solver: Visualise the issue, get creative, and find t...

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