IT Solutions Operations Coordinator

KQ RH, in partnership with a world-leading multinational company, is creating a modern technology center in Brazil, which will serve as the strategic hub to support all the company's global units. Join this innovative team and help transform the future of technology

Highlights of this position

• Work Model: Hybrid – 1 to 2 days per week onsite in Indaiatuba.
• Language requirement: English fluency (B2/C1 mandatory)

SUMMARY OF POSITION AND OBJECTIVES:

Responsible for incident, service, and change management, working closely with global teams to ensure rapid service restoration and continuous improvement of service availability. Manages end-to-end communication with stakeholders, oversees and prioritizes service tickets, and supports the IT Service Manager in service management processes. Participates in the Change Management Committee and contributes to the management of the Service Catalog, ensuring proper routing to the responsible t...