IT Specialist - D365

Responsible for providing first-level and advanced technical support to end-users by diagnosing and resolving issues related to hardware, software, network connectivity, and Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive, ensuring timely resolution of incidents in compliance with service level agreements (SLAs), effective management of user accounts and permissions, and maintains accurate documentation of all transactions.Job

Specifications:

Education:

Graduate of any Technical or IT-related courses (such as BS Computer Engineering, Electronic and Communication Engineering, Electronics and Computer Technology, Computer Science and Information Technology)

Required Skills and Experience:

• At least 6 months experience in IT Technical Support role in a BPO or shared services environment.
• Hands-on experience with common operating systems (Wi...