Job Description
About The Role
Ruder Finn is seeking a hands-on IT Specialist to support our Gurugram office with day-to-day end-user support, basic systems administration, asset management, and collaboration with our global IT team. This is an onsite role (5 days/week) supporting colleagues who are in-office daily, with occasional after-hours coverage for planned maintenance or urgent incidents.
What You'll Do
Ruder Finn is seeking a hands-on IT Specialist to support our Gurugram office with day-to-day end-user support, basic systems administration, asset management, and collaboration with our global IT team. This is an onsite role (5 days/week) supporting colleagues who are in-office daily, with occasional after-hours coverage for planned maintenance or urgent incidents.
What You'll Do
- Serve as the first/second-line helpdesk contact for the Gurugram office; triage, resolve, and escalate tickets across hardware, software, and network issues using our ticketing system.
- Troubleshoot and support Windows & macOS laptops/desktops; iOS/Android mobile devices; printers and peripherals.
- Handle day-to-day basics in Microsoft 365/Office apps, Active Directory, VPN/remote access, and SharePoint (account setups, password resets, device joins, group/permission updates).
- Maintain accurate asset inve...
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