Job Description
Company Overview:
At dopay, we are revolutionizing payroll solutions for cash-based workers, integrating them into the mainstream financial system. With our innovative technology, we empower employees across emerging markets. Located at the Greek Campus in downtown Cairo, we are on a mission to enhance financial inclusion with a dynamic team of professionals.
Role Overview:
We are looking for an IT Specialist focused on Incident Management to join our growing team. In this role, you will be responsible for managing and resolving incidents related to our IT infrastructure, ensuring the smooth operation of our services, and minimizing downtime. You will work collaboratively with cross-functional teams to address issues efficiently and improve our incident management processes.
Key Responsibilities:
- Monitor, categorize, and prioritize incidents reported by users to ensure timely and effective resolution.
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