Job Description
**IT Specialist**
Helpdesk Engineer, Technical Troubleshooter and Expansion Leader
**About the Role**:
We are seeking a highly skilled and results-oriented IT professional to join our growing Helpdesk team. You will act as the first line of defense for technical issues, leveraging your technical expertise to diagnose and resolve complex problems across various platforms (hardware, software, network). But this role goes beyond traditional Tier 1 and Tier 2 support. We’re looking for someone with the initiative and drive to become a technical lead, spearheading the expansion of our IT support services into a new territory.
**Responsibilities**:
- **Technical Troubleshooting**:
- Diagnose and resolve technical issues by answering helpdesk tickets and calls.
- Troubleshoot advanced network connectivity issues.
- Implement effective solutions to prevent issues or restore functionality and minimize downtime.
- Meticulously document troubleshooting steps, solutions,...
Helpdesk Engineer, Technical Troubleshooter and Expansion Leader
**About the Role**:
We are seeking a highly skilled and results-oriented IT professional to join our growing Helpdesk team. You will act as the first line of defense for technical issues, leveraging your technical expertise to diagnose and resolve complex problems across various platforms (hardware, software, network). But this role goes beyond traditional Tier 1 and Tier 2 support. We’re looking for someone with the initiative and drive to become a technical lead, spearheading the expansion of our IT support services into a new territory.
**Responsibilities**:
- **Technical Troubleshooting**:
- Diagnose and resolve technical issues by answering helpdesk tickets and calls.
- Troubleshoot advanced network connectivity issues.
- Implement effective solutions to prevent issues or restore functionality and minimize downtime.
- Meticulously document troubleshooting steps, solutions,...
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