IT Specialist

This IT Specialist position is with Kysor-Warren Epta, part of the global Epta Group, located Querétaro, México. As a key member of the team, you will play a vital role. The position is responsible for providing first and second-level support to end users, maintaining IT equipment and systems, collaborating with local and regional IT teams, and assisting in the implementation and monitoring of IT services and infrastructure aligned with corporate standards.

Your contribution

• Provide onsite technical support to plant users, including setup, maintenance, and troubleshooting of IT & OT infrastructure, hardware and software (Cabling, PCs, printers, scanners, mobile devices, handhelds, and networked equipment).
• Maintain and update the IT asset inventory, including hardware and software records, ensuring accuracy and compliance with corporate asset management policies. Coordinate tagging, tracking, transfers, and disposals of IT equipment.
• Assist in co...