IT Specialist support

IT Generalist – Networking & Customer Support

We are seeking an
IT Generalist
with strong
networking expertise
and
customer service acumen
to take ownership of customer issues from start to finish in dynamic, ever-evolving environments. The ideal candidate will possess excellent
troubleshooting skills
to diagnose and resolve technical issues, along with the ability to communicate complex concepts in an accessible manner for a less tech-savvy audience.

Key Responsibilities

• User Management
  : Administer Windows Terminal Server environments (both on-premises and hosted).
• Network Support
  : Configure and support Fortinet Firewalls and network devices (WAN, LAN, VPN).
• Remote Troubleshooting
  : Resolve technical issues over the phone, including local LAN issues, firewall policies, routing, Windows print services, and server backup/recovery.
• Server Administration
  : Manage customer servers, including u...