Job Description

We are seeking a passionate and knowledgeable Zoho Expert, focusing on Zoho Expense and Zoho People applications. In this role, you will play a crucial part in enhancing customer experience by providing exceptional support and guidance to our clients. Your expertise in these applications will empower customers to streamline their expense management and HR processes effectively.

Roles and Responsibilities:

Customer Support

  • Serve as the first point of contact for customer inquiries regarding Zoho Expense and Zoho People, addressing technical issues, account inquiries, and feature explanations
  • Provide detailed, empathetic, and responsive support to users through various channels (email and support tickets), ensuring timely resolution of issues
  • Maintain a high level of customer satisfaction by resolving concerns efficiently and professionally

Technical Expertise

  • Develop a thorough under...

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