Job Description

Role Purpose

Own the reliability,responsiveness, and quality of RIMEX’s day-to-day IT services worldwide. Leadthe service desk and field support, keep endpoints compliant and protected,
manage identity and access, coordinate networks/telephony/CCTV, and drive ITIL practices
(Incident/Request/Change/Problem/Asset). This role frees the Director to
concentrate on enterprise cybersecurity, modernization, and TyreSense
technology roadmap.

Key activities:

The key
activities and areas of responsibility:

  • World-class
    service operations: Stabilize SLAs (response, resolution), reduce backlog/MTTR,
    and lift CSAT across regions. Ticketing is centralized via our help desk
    portal.
  • Endpoint
    health at scale: Raise patch compliance and device compliance; standardize
    imaging, joining, and policy baselines for Windows and mobile.
  • Identity
    & access hygiene: Tighten joiner/mover/leaver execution with HR ...

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