Job Description

IT Support Administrator

Job Responsibilities:

  • Troubleshoot and resolve user desktop issues (hardware/software/access/security/business applications)
  • Escalate issues to Tier 3 as needed.
  • Build, maintain, and deploy end-user system images on devices
  • Manage all work in the service desk ticketing system
  • Provide remote support for US & International offices
  • Perform all work according to the defined process while keeping pace with fast business growth
  • Assist in developing and documenting improvements to current processes
  • Conduct one-on-one and small group training to end users on supported technologies
  • Assist in the ordering, receiving, storage, deployment, and retirement of PC assets
  • Work with third-party vendors to augment the functions of Internal IT
  • Travel periodically to company locations

    • Job Qualifications:

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