IT Support Analyst Apprentice

Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you’ll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up! Why Search? Search are one of the UK's leading recruitment agencies, with a successful hiring rate of 80%, they placed over 60,000 candidates last year. Search are looking to expand their Digital Team by recruiting an IT Support Analyst Apprentice! This apprentice will work towards an SCQF Level 8 Qualification based in their Glasgow office. Responsibilities: Provide 1st line IT support to end-users, responding to incidents and service requests via the service desk ticketing system and telephone calls Assist with 2nd line support tasks under supervision, escalating issues where appropriate Diagnose and troubleshoot common hardware and software issues on desktops, laptops, printers, and peripherals Assist with Microsoft 365/Office 365 administration including: User account setup and password resets as well as e...