IT Support Analyst

Requirements

Must have:

- Previous experience in a customer support, service desk, or IT helpdesk environment - Strong troubleshooting skills across operating systems, with the ability to learn new technologies quickly - Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users - Experience using ticketing systems and remote support tools

Responsibilities:

- Provide first-line technical support to end-users - Act as the initial point of contact for hardware, software, and system-related queries - Diagnose and resolve common technical issues efficiently - Escalate more complex problems to second-line support when required - Accurately log, track, and update support tickets within the ticketing system - Maintain clear records of issues and resolutions

Company:

We are a leading UK professional services and technology-driven organization, dedicated ...