Job Description
The **IT Support Analyst** ensures the efficient operation of our employees' software and hardware systems. This role provides direct technical support to internal team members and contributes to a secure, productive, and collaborative environment. The position reports to the Technical Support Manager.
**Responsibilities**
- Manage technical support tickets in Zendesk, including gathering necessary information to resolve or escalate tickets appropriately and providing detailed documentation of steps taken.
- Troubleshoot and resolve software and hardware problems for Windows and macOS company laptops using GoToAssist remote desktop software.
- Assist users with hardware-related issues, walking them through solutions remotely and contacting manufacturers for warranty-covered hardware when necessary.
- Ensure all equipment is up to date with the latest software updates.
- Provide technical assistance to end-users, resolving hardware and software issues promptly and effe...
**Responsibilities**
- Manage technical support tickets in Zendesk, including gathering necessary information to resolve or escalate tickets appropriately and providing detailed documentation of steps taken.
- Troubleshoot and resolve software and hardware problems for Windows and macOS company laptops using GoToAssist remote desktop software.
- Assist users with hardware-related issues, walking them through solutions remotely and contacting manufacturers for warranty-covered hardware when necessary.
- Ensure all equipment is up to date with the latest software updates.
- Provide technical assistance to end-users, resolving hardware and software issues promptly and effe...
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