IT Support Analyst II

Job Summary:

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities, and the ability to communicate technical information to non-technical users.

Key Responsibilities:

• Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.

• Answer and respond to and resolve help desk requests in a timely manner.

• Analyze and troubleshoot complex technical problems and provide effective solutions.

• Install, configure, and troubleshoot computer hardware and software, printers, a...