IT Support Analyst - Industrial Placement

We are currently looking to recruit an IT Support Analyst to assist the IT Operations team in the delivery of IT service and support across the group.  This position will be an Industrial Placement located at the group’s Head Office in Crewe, Cheshire, UK.  The successful applicant will be at the front-line, dealing directly with customers who have IT issues and requests and working closely with Support teams to resolve support requests quickly and efficiently.

Job Description

Typical work activities include:

• Responding to and logging people’s requests and faults submitted by telephone, email and the IT Service Desk self-service logging tool.
• Prioritising support calls and allocating them to the relevant technical support team/s.
• Diagnosing and resolving hardware and software faults.
• Ensuring that all support faults and requests received into the IT Service Desk are answered and...