Job Description

IT Support Analyst

We’re looking for an IT Support Analyst, with around 2-3 years’ experience to join a team supporting users across the company, main responsibilities will include, but are not limited to the following:

  • Provide first and second-line technical support to end users
  • Troubleshoot hardware, software, and network issues
  • Support and maintain Windows 10 and Windows 11 environments
  • Manage user accounts, permissions, and group policies in Active Directory
  • Assist with basic networking tasks (LAN/WAN, TCP/IP, DNS, DHCP)
  • Log, track, and resolve incidents and service requests
  • Escalate complex issues where necessary and follow through to resolution
  • Maintain clear documentation and contribute to knowledge bases

    • Skills & Experience

  • Previous experience in a IT support / service desk role
  • Good working knowledge of Windows 10 & 11
  • Hands-on experience with Acti...

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